Just a moment…
We work with families and children, so we hold what you share the way we’d want our own held: carefully, briefly, and never for sale.
Nurturing Life Connections Australia. Therapy, workshops, events and resources operate under ABN 28 109 235 730; the toy shop operates under ABN 98 701 083 534. This policy covers both.
Shop orders: your name, delivery address, email and phone, so we can pack, post and confirm your order. Therapy requests: what you choose to tell us in the request form, including your child’s first name, age range and the areas you’d like support with, plus your contact details. This information goes straight to our practice inbox and is read by a practitioner, not a system. Accounts: your email address, plus one delivery name, phone and address if you choose to save them so checkout is filled in for you next time. You can edit or remove them from your account whenever you like. Sign-in links replace passwords, so there is no password for anyone to lose. Orders placed while signed in, or with your account’s email, are kept with your account. If you join the NLC Membership, your account also records your tier and the reference numbers Square gives your subscription, so we can tell whether it is paid up. Your account keeps a short security log of sign-ins and sign-outs: the time, the method, the browser used, and a scrambled form of the network address (never the address itself). You can see it in your account. If you add a passkey, we keep only its public half and the name you give it; the private half never leaves your device, and we cannot use it to sign in as you.
Card details. Payments are handled by Square inside their secure form; card numbers never reach our server. There is no analytics and no advertising tracker. Your cart lives in your own browser, not with us. The only cookies we set are the ones that keep you signed in.
At a market stall or in the shop we can email you a receipt. If you ask for one we keep the address you gave and a reference to that sale, so we have a record of what we sent and can find the purchase if you come back about it. If a receipt is all you asked for, we keep no name and no phone number, and we do not build a history of everything you have ever bought.
A hand delivery is different, because someone has to find the house. If we are dropping your order to a Cairns address, we take your name, phone number and street address and keep them as an order, the same as one placed on the website, so we can show what was sent and where it went. Anything you tell us about leaving it in a safe place is kept with it. That order is not attached to any online account: nobody signed in at the stall, so we never treat an address spoken across a table as proof of who you are, and it will not appear in anyone’s order history.
Asking for a receipt is not joining an email list. We only add you to one if you say yes to a separate question at the counter, and we record when you said it and who was serving. If you would rather we did not keep your address at all, say so and we will delete it. Email support@nurturinglifeconnections.com.au any time to be taken off the list or removed entirely.
If you only ever asked for a receipt, we delete your address twelve months later. That is well past the thirty days you have to return something, and we have no reason to keep it beyond that. If you said yes to hearing from us, we keep it until you tell us to stop.
Our database is hosted in Sydney, Australia, and backed up to secure cloud storage.Transactional email (order and delivery updates, sign-in links, account notices, and the therapy request form’s message to our team) is delivered by Resend. When you order from the shop, your delivery address and contact details are shared with Aramex, our delivery carrier, to price your postage at checkout and to deliver your parcel. Beyond that we share your information with no one, unless the law requires it.
Anything you share about your child is treated as sensitive. It is used only to prepare for and provide our services to your family, and our practitioners handle it under their professional obligations.
Ask us any time to see, correct or delete what we hold about you: email learnplayexplore@nurturinglifeconnections.com.au or call 0474 278 064. You can also delete your account yourself from your account’s Sign-in & security page. We keep the records of any orders you placed, as tax law requires, but remove your name and contact details from them. Square keeps its own record of payments under its own policy. If you feel we haven’t done right by you, tell us first so we can fix it; you can also contact the Office of the Australian Information Commissioner (oaic.gov.au).
Last updated September 2026.